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Conference Tools for 2017 TMS Annual Meeting & Exhibition
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Frequently Asked Questions

This page contains some of the more commonly asked questions concerning the use of ProgramMaster. If you do not see an answer to your question on this page, please visit the other pages in the "Help, FAQs, Etc." link. Many instructions concerning system use are also detailed on the various pages and forms contained within the site. If you do not find the information that you seek, please contact programming@programmaster.org.

CURRENT QUESTIONS

 

I Would Like to Speak to a Person. Whom Should I Contact? |Back to Top|

If you would like to contact a staff member, visit the Staff Contact page. Here, complete contact information is provided for each staff member. For information on programming or publications, contact either the Programming and Proceedings Director, the Programming and Proceedings Specialist, or the Programming and Proceedings Designer. If you are unsure about which staff member to contact, please send a message to programming@programmaster.org, and it will be redirected to the appropriate individual.

Why Can't I Log In? |Back to Top|

Please make sure that you have entered your user name and password correctly. Typos or the use of incorrect character casing are the most frequent causes of invalid log-in attempts.

If you have not used ProgramMaster before, you will first need to create a user account within ProgramMaster. To do this, follow these steps:

  1. Select "Register As A New User" from the main menu.
  2. Complete the fields associated with the new user account (note that field names highlighted in red are required).
  3. Press the "Submit My Registration" button located at the bottom of the page.

All information you submitted previously is connected to your unique user name and password. Do not create a new user name and password. To retrieve your password, use the "Forgot Your Password?" link located on the login page to receive an e-mail with your user name and password. If you need further assistance, contact the ProgramMaster staff.

Why Does the Main Menu Run Off the Bottom of the Screen? |Back to Top|

ProgramMaster is designed for optimal viewing using a screen resolution of 1024 x 768. For users who prefer to use a setting of 800 x 600, the system will still function, but some unusual wrapping of content will occur and some general-use system links at the bottom of the Main Menu may fail to display.

What Are Some of the Features of ProgramMaster? |Back to Top|

ProgramMaster is a powerful, yet easy to use, tool for building conference programming and for publication. Some of the features are:

  • Greater system communication via a suite of action- and date-triggered e-mail messages to notify all system participants of relevant activities (e.g., every abstract submission generates an e-mail notification to the symposium organizer; all authors and co-authors are immediately notified when an abstract is accepted for publication; authors of proceedings manuscripts are reminded of an upcoming deadline).
  • Improved system navigation with virtually every activity that a user can perform within ProgramMaster is no more that three clicks away from the Main Menu. Tutorials and help information is quickly available.
  • A streamlined view with only active conference content shown to users. Once a conference is "closed," it is no longer visible to users of the system.
  • The ability to propose and, if approved, manage symposia online. Using the organizer/editor tools link, you can easily review abstracts as the authors submit them, accept or reject abstracts, assemble sessions, contact authors, and export a spreadsheet containing the information about your symposium.
  • The ability to propose a proceedings online. If approved, you can view the manuscripts as the authors upload them, accept or reject manuscripts, and contact authors.
  • The ability of authors to submit abstracts and upload manuscripts online. Via the presenter/author tools link, they can manage all their active submissions from one view.

Questions about ProgramMaster? Contact programming@programmaster.org